Terms & Conditions

Welcome to Hyebie. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from us, you agree to abide by these terms. Please read them carefully.

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1. General Information

• This website is operated by Hyebie. Throughout the site, the terms “we,” “us,” and “our” refer to Hyebie.
• We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Your continued use of our website constitutes acceptance of any changes.

2. Eligibility

• You must be of legal age in your country or have parental/guardian consent to place an order.
• By purchasing, you confirm that all information provided is accurate and complete.

3. Products & Orders

• All our press-on nails are handmade, and minor variations may occur between sets.
• We reserve the right to refuse or cancel any order at our discretion, including suspected fraudulent transactions.
• Order processing times are outlined in our Shipping Policy.

4. Pricing & Payments

• Prices are listed in GBP (£) and are subject to change without notice.
• Payments must be made in full at checkout. We accept credit/debit cards, Apple Pay, Google Pay, PayPal, and Klarna (where available).
• All transactions are securely processed. We do not store payment details.

5. Shipping, Delivery & Liability

• Shipping times vary based on location. Estimated delivery times are available in our Shipping Policy.
• Once an order has been dispatched, we are not responsible for delays, lost, or stolen packages due to incorrect or unauthorized recipient details.
• The package must be received by you or an authorized person at the delivery address provided at checkout. We are not liable for any losses resulting from incorrect addresses, unclaimed deliveries, or unauthorized recipients.
• International customers are responsible for any customs duties, taxes, or import fees.

6. Returns, Refunds & Exchanges

• Due to the handmade nature of our products and for hygiene reasons, all sales are final. We do not offer refunds, exchanges, or cancellations.
• If your order arrives damaged due to transit, please contact us within 48 hours of delivery with proof.
• To process a damage claim, you must provide a clear, unedited video of the unboxing showing:
  • The package before opening
  • The shipping label with tracking number visible
  • The damaged items inside
• Failure to provide this video may result in the claim being denied.

7. Intellectual Property

• All content, including images, text, logos, and designs, is the intellectual property of Hyebie and may not be copied, reproduced, or distributed without our permission.

8. Fraud & Chargebacks

• We take fraud seriously and actively monitor transactions for suspicious activity.
• Chargebacks or unauthorized disputes without first contacting us may result in order cancellation and restriction from future purchases.
• Any fraudulent activity will be reported to the relevant authorities.

9. Liability & Disclaimers

• We are not liable for any allergic reactions or adverse effects from using our products. Please review product descriptions before purchasing.
• We do not guarantee that our website will be error-free, uninterrupted, or free of harmful components.

10. Governing Law

• These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom.

11. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at hyebie.official@gmail.com.