Privacy Policy

Privacy Policy

Last Updated: 9 March 2025

Welcome to Hyebie! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

When you interact with our website, we may collect the following types of data:

a) Personal Information You Provide

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via Shopify Payments - we do not store your payment details)

b) Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our site
  • Purchase history

c) Cookies & Tracking Technologies

We use cookies and tracking technologies to:

  • Improve your browsing experience
  • Track website performance and analytics
  • Personalize content and marketing

You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders (including shipping through Royal Mail and DHL)
  • Provide customer support and respond to inquiries
  • Improve our website, services, and customer experience
  • Send promotional emails and offers (only if you opt-in)
  • Detect and prevent fraud or security threats

We do not sell or rent your personal data to third parties.

3. Payment & Order Processing

  • Payments are securely processed through Shopify Payments, Klarna, PayPal, and other authorized payment providers.
  • We do not store or have access to your full payment details. Transactions are encrypted and managed by our third-party payment partners.
  • Klarna’s services, including Buy Now, Pay Later, are subject to their own privacy policy, which you can review on their website.

4. Shipping & Order Fulfillment

  • We use Royal Mail and other shipping partners to deliver your orders.
  • Your name, shipping address, and contact information are shared with our shipping partners only for the purpose of fulfilling your order.

5. Sharing Your Information

We may share your information with:

  • Shopify – Our website and e-commerce platform provider
  • Payment Providers (Klarna, PayPal, Shopify Payments) – To process transactions securely
  • Royal Mail & Shipping Partners – For order delivery and tracking
  • Marketing & Analytics Tools – To improve customer experience and optimize our services
  • Legal Authorities – If required by law, fraud prevention, or security measures

All third-party providers follow strict confidentiality agreements.

6. Your Rights & Choices

You have the right to:

  • Request access to the personal data we hold about you
  • Correct or update your information
  • Request deletion of your data (except where legally required to retain it)
  • Opt-out of marketing emails (unsubscribe link included in all promotional emails)

To exercise your rights, please contact us at hyebie.official@gmail.com

7. Third-Party Services & Links

We may use third-party services for payments, shipping, reviews, and VIP membership programs. These third-party services operate independently, and we encourage you to review their privacy policies before sharing personal data with them.

We are not responsible for how these third-party services handle your data.

8. Data Security

We take your privacy and security seriously and implement industry-standard measures to protect your personal data. However, while we strive to keep your information secure, no online transmission is 100% foolproof. To enhance your security, we recommend the following precautions:

  • Use strong, unique passwords – Avoid reusing passwords across multiple sites.
  • Be cautious on public Wi-Fi – Avoid entering sensitive information when using unsecured networks.
  • Never share your login credentials – Your account details should remain private.
  • We will NEVER ask for your login credentials – If you receive a request for them, it is fraudulent.
  • We will ONLY ask for payments through our official checkout page – Do not make payments outside our website.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, feel free to contact us at hyebie.official@gmail.com