Refunds and Returns

Damaged Product

We take great care in packaging your order, but if your product arrives damaged due to transit, please contact us within 48 hours of delivery.

To process a damage claim, you must provide a clear and unedited view of the unboxing showing:

• The package before opening
• The shipping label with tracking number visible
• The damaged items inside

No Refunds or Exchanges

Due to the handmade nature of our products and for hygiene reasons, we don’t accept returns, refunds, or exchanges for unwanted items. But don’t worry, if your item is faulty, we’ll make it right.

Please double-check your size and order details before confirming your purchase.

Chargebacks & Payment Disputes

Have an issue? Email us at hyebie.official@gmail.com - we’re always here to help.
Please reach out before filing a dispute. Fraudulent or unfounded chargebacks may result in restrictions on future orders.

Need Help?

Have any questions? Drop us a message at hyebie.official@gmail.com, and we’ll be happy to help!