Shipping Policy

We know you’re excited to get your hands on your new nails, and we’re just as excited to ship them to you! 

Processing Time

Each set is handmade with care, so please allow 5-7 business days for processing before your order ships. We promise—it’s worth the wait!

Peak Periods: During busy seasons (holidays, sales, etc.), we may require an additional 3-5 business days for processing. We appreciate your patience!

Shipping Options & Delivery Times (UK)

We use Royal Mail for fast and reliable UK shipping:

Royal Mail Tracked 48 – Estimated 2-3 business days

(Delivery times are estimates and may vary due to postal delays.)

International Shipping

We ship worldwide! Below are estimated delivery times for most of our destinations:

Country/Region	Standard (Tracked)
United Kingdom	1-3 business days
Europe	3-7 business days
France	3-6 business days
Germany	3-6 business days
Italy	4-8 business days
Spain	4-8 business days
USA	5-10 business days
Canada	5-12 business days
Australia	7-14 business days
New Zealand	7-14 business days
Rest of World	7-20 business days

 

(International delivery times may be affected by customs processing or local postal delays.)

We're working on upgrading our shipping partners to serve you better - thanks for your patience with our current shipping option in the meantime!

Customs & Duties

For international orders, customs fees and import duties (if applicable) are the buyer’s responsibility. We recommend checking with your local customs office for any potential charges before placing an order.

Shipping Rates

Shipping rates are calculated at checkout based on your location and chosen shipping method.

Order Tracking

All UK and international orders are shipped with tracking. You’ll receive a tracking link once your order has been dispatched.

Lost or Delayed Packages

While we are not responsible for carrier delays or lost packages, we’ll do our best to assist you. If your package is marked as delivered but hasn’t arrived, please check with your local courier or contact us at hyebie.official@gmail.com

Refunds and Returns

Damaged Product

We take great care in packaging your order, but if your product arrives damaged due to transit, please contact us within 48 hours of delivery.

To process a damage claim, you must provide a clear and unedited view of the unboxing showing:

• The package before opening
• The shipping label with tracking number visible
• The damaged items inside

Failure to provide this video may result in the claim being denied.

No Refunds or Exchanges

Due to the handmade nature of our products and for hygiene reasons, we don’t accept returns, refunds, or exchanges for unwanted items. But don’t worry - if your item is faulty, we’ll make it right.

Please double-check your size and order details before confirming your purchase.

Payment Policy

We like to keep things simple and secure when it comes to payments. Here’s everything you need to know before checking out.

Accepted Payment Methods

We accept a variety of payment options for your convenience, including:

Credit & Debit Cards: Visa, MasterCard, American Express, Discover
Digital Wallets: Apple Pay, Google Pay, Shop Pay
PayPal: Secure checkout with your PayPal account
Klarna: Buy now, pay later in interest-free instalments (subject to approval)

(All transactions are securely processed, and we do not store any payment details.)

Currency

All orders are processed in GBP (£) by default. If you’re shopping internationally, your bank or payment provider may apply conversion fees based on your local currency.

Payment Security & Fraud Prevention

We take fraud prevention seriously and use secure payment gateways with encryption to protect your data. To prevent fraudulent activity, we may:

• Require additional verification for certain transactions
• Cancel orders flagged as suspicious or high-risk
• Report fraudulent transactions to the appropriate authorities

If your payment is declined due to security measures, please contact your bank or payment provider.

Chargebacks & Payment Disputes

Have an issue? Email us at hyebie.official@gmail.com - we’re always here to help.
Please reach out before filing a dispute. Fraudulent or unfounded chargebacks may result in restrictions on future orders.

Order Confirmation

Once your payment is successfully processed, you’ll receive an order confirmation email with your details. If you don’t see it, check your spam folder or contact us.

Failed or Declined Payments

If your payment is declined, please check:

• Your card details (expiration date, CVV, and billing address)
• Sufficient funds in your account
• Any restrictions set by your bank or payment provider

If issues persist, try another payment method or contact your bank.

Payment Adjustments

Once a payment is made, we cannot alter the payment method or split payments afterward.

Need Help?

Have any questions? Drop us a message at hyebie.official@gmail.com, and we’ll be happy to help!